1.Are you a machine manufacturer or a trader?
We are a professional manufacturer of non woven fabric making machine, spunbond non woven fabric machine, meltblown fabric machine and non woven bag making machine.We focus on non woven fabric R & D more than 15 years.
2.Where is your factory location?
Our factory is located in Wenzhou city ,Zhejiang province ,China.
3.How can we see the factory?Can I visit your company ?
You are welcome to visit the factory any time.Because of COVID-19 pandemic,you can aslo online visiting through our offcial website, there have 360° VR port in my company website. We can also show you around our customers' factories to see the equipment in operation.
4.What if something goes wrong with the equipment after we buy it?
We have professional and experienced after sales service team, we providing 24-hour service online. If there is something wrong with your equipment, you take videos and pictures share our team.we will helping your people solve the problem online.If the problem is still not solved, we will arrange to send engineers to your factory to solve the problem as soon as possible.
5.What kinds of after sale service you can providing for me ?
Because of we successed installed more than 50 set of non woven fabric machine in all over the world, so we have rich experiences of machine installation and training. Our after sale service team will help your people buiding the machine, and install machine step by step. We will providing completely machine installation drawings for you.
6.What is the warranty and guarantee term of your company?
12 months after machine finished installation
7.Can we choose different brand of parts ? can we customize the machine according to our need ?
Yes, our equipment is customized and can be designed according to your requirements.
8.How long does it take to produce the machine?
As we have different type of non woven fabric machine, such as S/SS/SSS/SMS/SMMS production line, so the delivery time is different. normally ,the delivery time is 8 month after confirm payment.
9.What about your after sale service term ?
Due to COVID-19 pandemic, we not able to arrange my engineer come to help you install machine right now,we providing online service. After covid-19 pandemic finished. we can arrange my engineer come to help you installation and traing your workers. You need to take all fee, including engineer VISA apply cost, round-trip air tickets charge,accommodation charge in your side, and salary 100USD/ day.